If you wish to return an item you purchased from FairyTales-Inc, you must notify us within 3 days of receiving the item. Shipping fees will not be refunded. Buyer is responsible for fees incurred to return items to FairyTales-Inc. We will assess a standard restocking fee of 15% for items returned. Credit for the item will not be issued until FairyTales-Inc receives the item in its original condition it was received. We will not accept items that are returned with out notice. All returns must have a FairyTales-Inc return Authorization number (RMA) on the box. Damages caused in shipping must be reported to FairyTales-inc within 3 days after the item is received. FairyTales-Inc will issue a full refund or replace the item after the shipping claim has been issued.
If you receive a damaged item, please contact us with in 3 days after the item is received. We will replace the item immediately if in stock along with placing a claim with the shipping carrier or the manufacturer of the item. DO NOT ship this item back to us. We will issue a shipping call tag for the item to be picked up or destroyed. We will not accept items returned without notice. If we do not have the item, buyer is welcome to exchange the item for another of equal value, or we will issue a full refund on the damaged item.
For the Christmas Holiday, Orders must be placed and paid for by 2:00 PM on December 15, to be received by December 24, in the Continental United States. Orders will be shipped via Fed Ex or USPS unless requested otherwise. Shipping is NOT guaranteed due to unforeseen weather conditions and shipping carriers requirements. Orders shipping International via Fed Ex or USPS for the Christmas Holiday must be placed and paid for by 2:00 PM on November 30, to be received December 24. Again, shipping is NOT guaranteed due to unforeseen weather conditions and shipping carriers requirements. We will happily expedite shipping (next day, second day or three day select) with an additional charge to the buyer.